This document is a draft pending legal review and may change.
Terms of service
Last updated: July 2026
These Terms of Service are a binding agreement between [RAZÓN SOCIAL — COMPLETAR], doing business as Contestadora IA (“we”, “us”), and the business that creates an account (“you”). By creating an account or using the Service you accept these terms. If you use the Service on behalf of a company, you confirm you have authority to bind it.
The Service
Contestadora IA provides AI-powered phone agents and chatbots that answer your business's calls and messages in English and Spanish: they greet callers, answer questions about your business, capture leads, and book appointments. The Service depends on third-party telephony, model, and hosting providers, and while we aim for high availability we do not guarantee uninterrupted or error-free operation. AI-generated conversation is probabilistic: responses can occasionally be inaccurate, and you should review important call outcomes in your dashboard.
Eligibility
The Service is built for businesses. You must be at least 18 years old and able to form a binding contract to create an account. The Service is not directed to children, and you may not use it to target children.
Free trial
New accounts get a 7-day free trial that includes 100 minutes of agent call time — whichever runs out first ends the trial. When the trial ends, your account converts to the paid plan you selected unless you cancel before then. We may require a payment method to start the trial, and we will notify you before charging.
Billing and overage
Subscriptions are billed in advance, monthly or annually, in US dollars. Minutes beyond the ones included in your plan bill at $0.18 per minute in the following cycle. Prices exclude applicable taxes. We may change prices with at least 30 days' notice, effective on your next renewal.
30-day money-back guarantee
If the Service does not work for your business, tell us within 30 days of your first subscription payment and we will refund it in full. The guarantee applies once per customer and does not cover overage minutes already consumed. Email info@contestadoraia.com to claim it.
Acceptable use
You may not use the Service to: place illegal robocalls or automated outbound calls without the consent the law requires; run telemarketing that violates the TCPA, the Telemarketing Sales Rule, or state telemarketing laws; impersonate a person or organization or misrepresent who is calling; deceive callers about the automated nature of the agent; harass, defraud, or collect debts unlawfully; or break any other applicable law. We may suspend or terminate accounts that do. You are responsible for how you configure your agent and for everything your account does with the Service.
Outbound calls
Today the Service answers inbound calls. Where we offer outbound features (including test calls you request to your own number), you represent that every number called has given the consent required by the TCPA and state law — prior express written consent for any marketing call — and that you honor do-not-call lists and opt-out requests. Requesting a test call is your consent to receive it at the number you provide. AI-generated voices are treated as artificial or prerecorded voices under federal law.
Call recording laws
Calls answered by your agent are recorded and transcribed. Recording laws vary by state: several states require the consent of all parties on the call. You are responsible for complying with the recording and wiretap laws of your state and of the states you receive calls from, including announcing a recording notice where required. Your agent's greeting can include that notice — see our call recording consent page. We provide the tools, but the legal compliance of your calls is your responsibility.
No PHI; regulated industries
The Service is not designed to create, receive, or store protected health information (PHI) under HIPAA, and we do not sign business associate agreements at this time. If you are a HIPAA covered entity (such as a medical or dental practice) or a business associate, you may not use the Service to handle PHI. You are responsible for determining whether your industry's regulations (including HIPAA, GLBA, and state health-data laws) permit your use of an AI answering service, and the Service is provided without any representation that it meets those requirements.
Your data and intellectual property
Your business data, your recordings, and your transcripts belong to you. You grant us the license we need to host and process them to run the Service — nothing more. The Service itself, including our software, configurations, and brand, belongs to us; these terms do not transfer any of our intellectual property to you. For your callers' personal information, we act as your service provider / processor: we process it only to provide the Service, we do not sell it, share it for advertising, or retain it for any other purpose, and we will reasonably assist you with privacy rights requests. A signed data processing addendum is available on request at info@contestadoraia.com.
Disclaimer of warranties
The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the agent will answer every call, that transcripts will be perfectly accurate, or that the Service meets regulatory requirements specific to your industry.
Limitation of liability
To the maximum extent the law allows, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue. Our total liability under these terms is capped at the amounts you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.
Indemnification
You will defend, indemnify, and hold us harmless from any third-party claim, fine, or regulatory action arising out of: (a) your configuration or use of the Service in violation of these terms or applicable law, including call recording, wiretap, telemarketing (TCPA/TSR), and bot-disclosure laws; (b) calls or messages placed or received on your behalf without any legally required consent or notice; (c) your business data or the instructions you give your agent; or (d) your violation of a third party's rights. We will notify you promptly of any claim and let you control the defense, provided you do not settle in a way that imposes obligations on us without our consent.
Termination
You can cancel anytime from your dashboard; cancellation takes effect at the end of the current billing cycle and there are no early-termination fees. We may suspend or terminate your account for material breach of these terms, including violations of the acceptable use section. After termination you have 30 days to export your data before we delete it under our privacy policy.
Governing law
These terms are governed by the laws of the State of [ESTADO — COMPLETAR], without regard to its conflict-of-law rules.
Dispute resolution and arbitration
[REVISAR CON ABOGADO] Any dispute arising out of these terms or the Service will be resolved through binding individual arbitration instead of court, and both parties waive the right to a jury trial and to participate in a class action. Before starting arbitration, the party raising the dispute must send the other a written description of it and allow 30 days to resolve it informally. This clause requires attorney review before launch, including the arbitration provider, the seat, and any applicable carve-outs.
Changes to these terms
We may update these terms as the Service evolves. If the changes are material we will give you at least 15 days' notice by email or in the dashboard. Continuing to use the Service after the changes take effect means you accept them.
Miscellaneous
These terms are the entire agreement between us about the Service and supersede prior discussions. If a provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these terms without our written consent; we may assign them in a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. Sections on payment, data, disclaimers, liability, indemnification, and dispute resolution survive termination.
Contact
Questions about these terms: info@contestadoraia.com, or write to [RAZÓN SOCIAL — COMPLETAR], [DIRECCIÓN — COMPLETAR].