This document is a draft pending legal review and may change.
Call recording consent
Last updated: July 2026
Every call answered by a Contestadora IA agent is recorded and transcribed. That is how the Service works: recordings and transcripts power your call log, your appointment capture, and your quality review. This page explains who must give notice of that recording and how to do it.
What gets recorded
When your AI agent answers, we capture the full audio of the call, generate a transcript, and store metadata such as the caller's number, date, duration, and outcome. Recordings and transcripts are available to your team in the dashboard and are handled according to our privacy policy.
Who is responsible for the notice
As the business receiving the calls, you are responsible for giving callers any recording notice the law requires. Federal law and most states require the consent of only one party, but several states require the consent of every participant: California, Delaware, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Pennsylvania, and Washington. If your business operates in one of those states or receives calls from them, announce the recording at the start of every call.
Using the greeting as the notice
The simplest way to comply is to include the notice in your agent's greeting — for example: “Thanks for calling. This call may be recorded for quality purposes.” You can turn that greeting on and edit it in your agent settings. We recommend keeping the notice on for every business, whatever your state, as a best practice.
If your call was recorded
If you called a business that uses Contestadora IA and want to access or delete the recording, contact that business directly — it controls its recordings. We act as its service provider and will help it fulfill your request.
Contact
Questions about call recording: info@contestadoraia.com.