This document is a draft pending legal review and may change.
AI disclosure
Last updated: July 2026
Contestadora IA agents are automated artificial intelligence systems, not human beings. We believe callers deserve to know when they are talking to a machine, and we build the product so they can.
The agent identifies itself as AI
Every agent is designed to answer honestly. If a caller asks whether they are talking to a robot, an AI, or a real person, the agent confirms that it is an automated virtual assistant. This behavior ships in the base instructions of every agent we deploy.
California's B.O.T. Act
California's Bolstering Online Transparency (B.O.T.) Act (Business and Professions Code section 17940 and following) makes it unlawful to use a bot to communicate with a person in California with the intent to mislead them about its artificial identity in order to incentivize a purchase or influence a vote. Contestadora IA is built to support compliance: agents do not claim to be human, disclose their automated nature when asked, and can include an AI notice in the greeting. If your business sells to California consumers, we recommend enabling a clear disclosure at the start of the call.
Our commitment
We do not build agents that pretend to be people. You may not configure your agent to claim it is human or to deny being automated, and we may suspend accounts that try — see the acceptable use section of our terms of service. AI agents also have limits: they can mishear, misunderstand, or make mistakes — the recording and transcript of every call stay available in your dashboard so you can review and follow up.
Contact
Questions about our use of AI: info@contestadoraia.com.