This document is a draft pending legal review and may change.
Privacy policy
Last updated: July 2026
This policy explains how [RAZÓN SOCIAL — COMPLETAR], doing business as Contestadora IA (“we”, “us”), with address at [DIRECCIÓN — COMPLETAR], collects, uses, and protects personal information when you visit contestadoraia.com or use our AI phone answering and chatbot service (the “Service”). It applies both to the businesses that create an account with us (“customers”) and to the people who call or message a customer's business and talk to an AI agent we operate (“callers”).
What we collect
Account data you provide when signing up through our authentication provider, Clerk: name, email address, phone number, and organization details. Business configuration data: your business name, hours, services, pricing, FAQs, and everything you teach your agent. Call data: when your AI agent answers a call, we record the call, generate a transcript, and store call metadata such as the caller's phone number, date, duration, language, and outcome. Those recordings and transcripts contain the voices and personal information of the people who call your business. Payment data: subscriptions are processed by Stripe; we receive billing status, plan, and the last four digits of your card, but we never store full card numbers. Usage data: standard telemetry such as pages visited, device and browser type, and product events.
How we use it
To operate your AI agents and deliver calls, transcripts, and appointments to your dashboard; to bill your subscription and usage; to provide support in English or Spanish; to secure the Service and prevent fraud and abuse; and to improve our product. We use call content only to provide the Service to you. We do not use your data or your callers' data to train third-party foundation models, and we never sell personal information.
Who we share it with
We share data only with the providers we need to run the Service, under contracts that limit how they can use it: Vapi (voice call infrastructure), OpenAI (language models that power conversations), ElevenLabs (voice synthesis), Stripe (payments), Clerk (authentication), Neon (database hosting), Vercel (web hosting), and Resend (transactional email). We may also disclose information if the law requires it or to protect our rights, and in a merger or acquisition — in which case this policy keeps applying to your data. We do not sell personal information to anyone.
How long we keep it
Account and business data are kept while your account is active. Call recordings and transcripts are kept while your subscription is active so your team can review them, and are deleted within 90 days after you close your account, unless the law requires us to keep them longer. Billing records are kept as long as tax and accounting laws require. You can request earlier deletion of specific recordings at any time.
Your privacy rights (CCPA/CPRA)
If you are a California resident, the CCPA/CPRA gives you the right to know what personal information we collect, to access it, to correct it, to delete it, and to opt out of its sale or sharing. We do not sell personal information and we do not share it for cross-context behavioral advertising, so there is nothing to opt out of — and you can exercise every other right by emailing info@contestadoraia.com. We will verify your identity, respond within the legal deadline, and never discriminate against you for exercising your rights. Residents of other states with privacy laws have equivalent rights.
If you called a business that uses our Service
We process call recordings, transcripts, and metadata as a service provider on behalf of the business you called. If you want to access or delete a recording of your call, contact that business directly — we will help it fulfill your request. See our call recording consent page for details on recording notices.
Cookies
We use essential cookies to keep you signed in and remember your preferences. Analytics cookies are optional and load only if you accept them in the cookie banner shown on your first visit; you can decline them without losing any functionality.
Security
Data is encrypted in transit and at rest. Access to production data is limited to authorized personnel who need it to operate the Service. No system is 100% secure, but if a breach affects your data we will notify you as the law requires.
Changes to this policy
We may update this policy as the Service evolves. If the changes are material we will notify you by email or in the dashboard before they take effect. The date at the top always reflects the latest version.
Contact
Privacy questions or requests: info@contestadoraia.com, or write to [RAZÓN SOCIAL — COMPLETAR], [DIRECCIÓN — COMPLETAR]. We reply in English or Spanish within two business days.